FAQs

Question: What cities does NamHaFlorist deliver to?
Answer: We deliver to all 61 cities/provinces through out Vietnam.

Question: What are the delivery fees?
Answer: * For orders to center of Saigon (HCMC), the shipping and handling cost is FREE.
* For orders to some Districts surrounding Saigon (HCMC) (such as District 2, District 7, District 9, Binh Chanh, Binh Tan, Cu Chi, Hoc Mon, Tan Phu, Thu Duc), the shipping and handling cost is 4 USD.
* For orders to other cities, the shipping and handling cost is 6 USD.
Please see our Delivery Info page for more information.

Question: Does NamHaFlorist offer same day delivery to Vietnam?
Answer: Yes, we do. Cut off time for same day deliver is 12PM Vietnam time. When orders are received after 12:00 PM (Vietnam time), we will do our best to get your order prepared and delivered that day, but if we could not, we will deliver the following day.

Question: What is the additional charge for same day delivery to Vietnam?
Answer: There is no additional charge.

Question: What is NamHaFlorist's delivery hour?
Answer: We will do everything possible to accommodate a delivery time you have requested, such as morning, afternoon or evening delivery. Our delivery time is between 7AM to 10PM Saigon, Vietnam time.

Question: I need to place a rush order for funeral flower to Vietnam. How do I do it? Is there an additional charge?
Answer: Please contact us via phone 503-475-6915 or email namhaflorist@yahoo.com so we could make sure that your rush order will be delivered in time. There will not be an additional charge for your rush order to Vietnam.

Question: Can I place an order for delivery some time in the future?
Answer: Yes. During checkout, you choose the date that you want us to deliver. It is the best practice to order in advance for the best quality. You can order up to 3 months in advance if you wish.

Question: Which products need to be ordered in advance?
Answer: Cakes, roasted pigs, travel packages, theme park vouchers.

Question: What kind of flowers to Vietnam does NamHaFlorist have?
Answer: We do have fresh flowers such as rose, carnation, lily, gerbera, calla, mum, orchid, etc.

Question: What kind of gift to Vietnam does NamHaFlorist have other than flowers?
Answer: We are more than just flower to Vietnam. We do have cake to Vietnam (such as birthday cake, wedding cake, cream cake, moon cake), gourmet basket to Vietnam (such as wine, fruit, chocolate, tea, cheese, cracker, cookie, roast pig, roast duck, roast chicken, etc.), gift to Vietnam (such as restaurant voucher, theme park voucher, buffet voucher, spa voucher, fashion shoe voucher, cloth voucher, travel voucher, perfume, teddy bear, toy, fomula, etc.)

Question: I would like to send a gift to Vietnam, which is not offered on NamHaFlorist site. Can NamHaFlorist accommodate for such special request?
Answer: Yes. You are welcome to request special personalized gift to be delivered to Vietnam. We can accommodate for most requests, as long as item is locally available. Please contact us via phone 503-475-6915, or email namhaflorist@yahoo.com, or chat with us, or visit Your Special Request page for custom ordering.

Question: Can I customize my order? Where can I enter special instructions?
Answer: The products on our website may be slightly modified by request, but cannot be guaranteed. For example, if the product you select has pink roses and you prefer red roses, you may add this modification in the "Message to Seller" box when check out. Our florist will try to match your request as closely as possible, but custom requests cannot be guaranteed.

Question: Will my flower or gift to Vietnam be delivered with a message? Does NamHaFlorist charge for greeting card?
Answer: Yes. We do offer FREE greeting card with your order. During payment, you can input a message for the recipient in the box "Message to Seller". We will then transcribe your message in a FREE greeting card and send it to the recipient along with your gifts.

Question: Is there a limit to how long my message can be? Can it be translated to Vietnamese?
Answer: We ask that all messages are below 255 characters, to ensure that they fit neatly on the greeting cards. We do offer FREE translation to Vietnamese. Just indicate the translation request in the box "Message to Seller".

Question: Can I send an order anonymously?
Answer: We respect the privacy of our customers. We will only ever disclose the contents of the message card to the recipient. If you do not include your name on the card (which can be even be left completely blank if you wish), the recipient will not know who the flowers are from. If the recipient should contact us to enquire, please rest assured that we will not disclose your personal details and will reiterate to the customer that we can only disclose the contents of the customer specified message card.

Question: How do I write a special note on the cake to Vietnam?
Answer: You could write your special note in the box "Message to Seller" when making payment. Our cake decorators will put your special note on the cake.

Question: Which payment methods does NamHaFlorist accept?
Answer: We accept all major credit cards (Visa, Mastercard, American Express, and Discover) via PayPal, money order (normally it will take 3-4 days for money order to be received, so please plan accordingly), and Western Union.
If you need further assistance in making payment online, contact us for assistance at: namhaflorist@yahoo.com, 503-475-6915, or chat online with us.

Question: Why does NamHaFlorist need my credit card billing address?
Answer: PayPal procedures for the approval of a credit card purchase requires that we get an exact match between the "billing address" provided us by the purchaser and the "billing address" on file with the issuer of the credit card. This is done to protect both you and us from credit card fraud.

Question: Is it safe to use my credit card online?
Answer: Yes. PayPal will handle processing your credit card with SSL (secure socket layer) technology. We do not have your credit card information at all.

Question: Can I place my order over the telephone?
Answer: Yes. You can contact one of our representatives via phone 503-475-6915.

Question: Will I be charged for sale tax?
Answer: There is no sale tax.

Question: How do I know if NamHaFlorist web site received my order?
Answer: You will receive a confirmation email in which will list out the item number, delivery date, recipient name, recipient address, and phone number.

Question: How do I know if my order has been delivered to Vietnam?
Answer: We will send you a notification email with the delivery photo (this photo service is available only in Saigon - HCMC for now.)

Question: Does NamHaFlorist charge for the delivery photo?
Answer: No. Delivery photo is FREE and available in HoChiMinh City for now. It is an optional service with the recipient's permission.

Question: Will the item ordered look exactly the same as given in the picture?
Answer: We guarantee that the product you order will be the same one on the website. However, we can not guarantee the same color, variations, and designs within the product - depend on seasonal availability and individual difference in artistic expression of our florists and cake decorators.

Question: How can I contact NamHaFlorist?
Answer: You can contact one of our representatives via phone 503-475-6915, or e-mail namhaflorist@yahoo.com, or use live chat.

If none of these FAQs has successfully answered your question, or if you need further help, please contact us at: namhaflorist@yahoo.com or call 503-475-6915.

We thank you for choosing our services.
ThanhTrúc